Return Policy

Last updated May 14, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS 

To return an item, please email customer service at info@thelionandtheowl.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address: 

Lion and Owl Apparel

Attn: Returns

RMA #

2977 State Highway K

Unit #331

OFALLON, MO 63368

United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Clearance or Final sale items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        We ask that the items be unworn and unwashed. Unfortunately, clearance or final sale items are not eligible for return. Please note, shipping fees will not be refunded. If you need to return a defective item, please contact us via email at info@thelionandtheowl.com

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@thelionandtheowl.com

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