Frequently Asked Questions

About Lion+Owl

Who is Lion+Owl?

We are a Missouri-based company born from a father's quest for stylish and comfortable kids' clothing. Our mission is simple: to design clothes that every child loves wearing. From real kids, for real kids - our garments are crafted with their input and imagination.

Join our community in redefining children's fashion and empowering kids to embrace their unique personalities.

Where can I follow Lion+Owl?

Why don’t you have boys and girls sections?

Our shopping experience is organized by apparel categories like hoodies, joggers, and leggings. Clothes and colors are for everyone, so we don't limit them based on gender. Whether it's hoodies or leggings, kids can choose what they love to wear. Kids drive the style choices while we provide the options.

Top Questions

Do you ship internationally?

We don't offer international shipping at this time, although we're working on expanding our shipping areas in the future! We currently ship to all addresses in the U.S. Please note that standard shipping to Alaska and Hawaii may take up to 12-16 business days and overnight shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping can take up to 35 days and express options are not available.

What I want is currently out of stock. How long will it be to get restocked?

The time it takes to get a particular item back in stock varies. For an estimated time frame please email info@thelionandtheowl.com

Do you offer any promo codes or discounts?

Discover exclusive offers for new and existing customers! Take advantage of select promotions on specific items. Stay up-to-date by subscribing to our emails and visiting our site for ongoing sales and promos. Don't miss out on contests and giveaways on Facebook and Instagram - follow us to join the fun!

Additionally, certain promotions may only pertain to select items, may not be stackable or combined with other offers, and may be available just to specific users (existing customers or new customers, for instance).

Promotions are subject to change at any time without prior notice.

Why can't I checkout?

This usually happens when there is information missing in the required fields. Please check that all of the required fields are completed and then click the "Pay now" button to proceed with completing the order.

Do your clothes shrink?

Our clothes are pre-washed so you shouldn't experience shrinkage. That said, most of our styles will benefit from washing them in cool water and drying on low in order to prevent any potential shrinkage.

How do I wash my Lion+Owl items?

We recommend washing in cold water and drying on low.

Ordering and Shipping

How much do you charge for shipping?

We offer free standard shipping for orders $99+ (after discounts, before taxes). Otherwise, standard shipping is $9.50.

When will I get my order?

Orders placed M-F on business days by 1pm ET ship the same day, otherwise the next business day.

Shipping Options:

Standard: Currently free on orders $99+ or $9.50 flat rate. Please allow 4-7 business days for your order to be processed & delivered.

If you need your order quicker, please reach out to arrange for Express shipping.

For Alaska, Hawaii and Puerto Rico, standard shipping may take 12-16 business days and FedEx shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping can take up to 35 days and express options are not currently available.

Please note that orders shipping to PO Boxes cannot be shipped via FedEx.

What if I need to change or cancel my order?

We process orders quickly! To make a change to your order, please email us as soon as possible to cancel the order and place a new one if the order hasn't yet been processed. You can email us at jeff@thelionandtheowl.com

Where do you ship to?

We currently ship to all addresses in the U.S. Please note that standard shipping to Alaska and Hawaii may take 12-16 business days and overnight shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping can take up to 35 days and express options are not currently available.

Where do you ship from?

We ship from our warehouse located in Missouri.

What are your hours of operation?

Our hours of business operation are Monday - Friday, 9:00 AM to 6:00 PM eastern time. Outside of these hours, we can still be reached via email at info@thelionandtheowl.com and will get back to you on the next business day.

Where can I track my order?

Once your order ships, you'll receive an email with a tracking link to track your order! If you have a Lion+Owl account, you can also track your order in your Order History.

Why haven't I received an email regarding my order?

It's usually for one of these reasons:

1. You may have an outdated email address on file

2. You may have opted out of all emails from Lion+Owl

3. You may have a spam blocker filtering email from us

Check the email address you have on file in your account and turn off any spam blockers that might be keeping our emails in the dungeon.

Do you ship internationally?

We don't offer international shipping at this time, although we're working on expanding our shipping areas in the future! 

What I want is currently out of stock. How long will it be to get restocked?

The time it takes to get a particular item back in stock varies. For an estimated time frame please email Lion+Owl

Why can't I checkout?

This usually happens when there is information missing in the required fields. Please check that all of the required fields are completed and then click the "Pay now" button to proceed with completing the order.

Sourcing and Sizing

What is Lion+Owl’s Sustainability Initiative?

At Lion + Owl, we are committed to creating a brighter future for our children and the planet. Our sustainability initiative focuses on reducing waste, using eco-friendly materials, and ensuring ethical production practices. We carefully select fabrics that are durable, soft, and environmentally responsible, ensuring that each piece not only feels good to wear but also contributes to a healthier world. From minimizing packaging to supporting fair labor practices, we strive to make conscious choices at every step of our process. Our goal is to craft high-quality apparel that lasts, helping families embrace sustainability without compromising on style or comfort. Together, we can create a future where kids feel proud of what they wear and the impact they make.

How do you ensure quality?

At Lion+Owl, sustainability means carefully choosing what we produce. Since our launch, we've steered clear of fast fashion trends that end up in landfills. Our collection is intentionally small, curated with timeless styles meant to last for generations. We prioritize design and quality and love seeing our clothes passed down from one child to another. Join us in creating a wardrobe that lasts beyond seasons.

Where do you make your clothes and how do you ensure they are ethically made?

We currently manufacture our clothing in India. Every facility producing Lion+Owl's clothing must be approved by a certified third party inspection company and remain compliant with ethical manufacturing processes.

Additionally, our manufacturing partner, Stars Design Group, has an integrated approach that supports a brand from start to finish. Their dedicated teams combined with their global network of experienced, ethical, and socially compliant factories result in enduring quality and craftsmanship.

SDG utilize some of the highest quality factories in the world, and hold every producer within their global network to the same high standard, because they want to be sure that the quality we approved is the quality you’ll receive. Their project management teams keep us informed at each step of the development life cycle. A strict regimen of independent testing on fabrics and garments, as well as graduated inspections and tight associated quality level (AQL) of 2.5/4.0 prior to completion, ensures fulfillment of all expectations.

Caring for people, quality and craftsmanship are never out of style. We have a long and proud tradition of conducting business in a responsible and professional manner, and only partner with those who embrace the Stars philosophy concerning the dignity and respect of each person and the appropriate treatment of all employees.

Stars Design Group follows a strict code of conduct—from the manufacture of our goods to the sale of our merchandise. Perhaps the most important facet of that tradition is our dedication to respect and concern for every individual, including our customers and employees.

How do I wash my Lion+Owl items?

We recommend washing in cold water and drying on low.

How do I know what size to buy?

Look for our size charts on each product page, and our full Size Guide, which provide a range of estimated heights and weights for each size. We also utilize True Fit to make finding your child's size easy and accurate. 

Do your clothes shrink?

Our clothes are pre-washed so you shouldn't experience shrinkage. That said, we recommend washing them in cool water and drying on low in order to prevent any potential shrinkage.

I love your clothes and would love to wear Lion+Owl myself! Have you thought of doing adult sizes?

While we continue to be asked for adult and/or young adult sizes, we continue to focus on our current demographics of 5 to 12 year olds. What we do offer is a large selection of “Supporters” Lion+Owl branded items that can be ordered on our site.

My Account

How do I see my past orders?

When logged into your account, click My Account to view all of your previous orders.

Can I merge accounts?

Unfortunately accounts cannot be merged.

Do I need an account to place my order?

No, you always have the option of checking out as a guest.

Why create an account?

In addition to easily being able to review your order history and the status of your order, you also have the option to save addresses for faster checkout.

Returns and Exchanges

What is your return policy?

We offer free returns for 30 days. We ask that the items be unworn and unwashed. Unfortunately, clearance or final sale items are not eligible for return. Please note, shipping fees will not be refunded.

If you need to return a defective item, please contact us via email at Returns at Lion + Owl 

When can I expect my refund?

Please allow 1-2 billing cycles for your refund. We will send you an email once the item(s) have been received and your refund has been processed.

What if my items are damaged or defective?

If you have a damaged or defective item, please do not initiate a self-service return. Email us at info@thelionandtheowl.com and we’ll take care of you.

What if I want to return a gift?

If you received a gift and you’d like to return it, you can now process a gift exchange or return yourself using our self-service gift return portal.

What if I want to exchange items from an order?

Our quick and easy two step return and reorder process takes the place of an exchange policy. Just follow the steps through our self service site (coming soon) where you can opt to exchange your return for a new color/size or a new item. We offer free standard shipping on reorders and will honor any promotions that may have been on your order with credit for the full value of the item(s).

Can I return multiple orders in the same package?

Unfortunately no, we aren't able to accept returns across multiple orders in the same package at this time. To properly process your refunds, each returned order needs to have an individual return label and be sent in separate packages.

Can I return sale items? What is considered final sale or clearance?

Yes, items on sale do qualify for free returns in our 30 day return policy.

Clearance styles or final sale should have the word “final sale and/or clearance“ in the front of the name of the style. Also, within the product details on the product page, you may see return for store credit only or final sale.

Payments

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

We accept PayPal, Apple Pay, and Shop Pay as alternate methods for purchasing your order at Lion + Owl. They enable you to securely send payments online.

International Credit Card?

We currently do not accept international credit cards. If you have a PayPal account linked to an international credit card, you may choose this option at checkout as long as your order is being shipped within the US.

Promotions, Discounts and Offers

Do you offer any promo codes or discounts?

From time to time, it's our pleasure to extend to new and/or existing customers certain offers and promotions.

Additionally, certain promotions may only pertain to select items, may not be stackable or combined with other offers, and may be available just to specific users (existing customers or new customers, for instance). Promotions cannot be used on orders placed using Shop Now credits.

The best way to be informed about current promotions and discounts is to subscribe to our emails, and to visit our site where sales and promos are frequently messaged to customers. We do also host contests and giveaways on Facebook and Instagram, so follow and play along!

Promotions are subject to change at any time without prior notice.